Orders are shipped from our warehouse in New York within 1-3 business days (Monday-Thursday, excluding major holidays). Transit time for ground shipments (economy and standard) will vary depending on your location but will fall within the ranges listed below.
Expedited shipping methods (such as FedEx 2nd Day and Next Day), ship the same day for in-stock orders placed by 1:00 pm EST.
Shipping Method Delivery Time Range
STANDARD 1-5 business days
EXPEDITED 2-3 business days
OVERNIGHT Next business day on orders placed before 1 pm
Once your order has shipped, tracking information is available on YOUR ACCOUNT and your email order confirmation has the link too.
If you didn't receive the link, don't hesitate to get in touch via email (info@clostudio.com) or phone (212-244-2414)
Currently, we accept Canadian and international orders directly via our site. There is free shipping on certain international orders, see at checkout for details.
CUSTOMS + DUTIES
Orders going to destinations outside of the US are shipped on a DDU (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs, and local sales taxes levied by the country you are shipping to).
DELIVERY ESTIMATES + POSSIBLE DELAYS:
The standard estimated delivery time on orders shipping to Canada is 7-10 days.
If you'd like an estimated delivery time on an order shipping to another destination, please get in touch via phone or email
International shipping time estimates give a general timeline of a parcel's ETA. However, when the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.
CLO intimo
245 East 40th street, 30E
New York, NY 10016
If it doesn't fit, isn't right, or you just aren't totally in love with your new CLO item. Don't worry, we are here to help, just log in to your account at this link
We gladly cover the cost of return and replacement shipping.
Follow the instructions and we will send you your return label.
SALE pieces are not refundable.
