SHIPPING & RETURNS
Domestic Shipping
We offer FREE USPS priority or FedEx ground shipping on all domestic orders over $100; below $100 are charged $8.
We also offer flat rate expedited FedEx services: $14 for 2nd Day, and $34 for Overnight on all orders.
For shipping to a PO Box, we use only USPS priority shipping.
Delivery Time
Orders are shipped from COLOMBIA in bulk weekly then released from our warehouse in MIAMI once a week. Transit time for ground shipments (economy and standard) will vary depending on your location but will fall within the ranges listed below.
Delivery times are based on when the bulk shipments arrive in Miami.
Shipping Method Delivery Time Range
STANDARD 1-5 business days
EXPEDITED 2-3 business days
OVERNIGHT Next business day on orders placed before 1 pm
Regardless of the shipping method, our shipping carriers, unfortunately, cannot guarantee weekend delivery. If you're concerned about your parcel arriving on time, don't hesitate to get in touch via phone (212-244-2414) or email (info@clostudio.com)
Tracking Your Order
Once your order has shipped, tracking information is available on the shipper’s website and we’ll supply you with that link.
International Shipping
Currently, we accept Canadian and international orders directly via our site. There is free shipping on certain international orders, see at checkout for details.
CUSTOMS + DUTIES
Orders going to destinations outside of the US are shipped on a DDU (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs, and local sales taxes levied by the country you are shipping to).
DELIVERY ESTIMATES + POSSIBLE DELAYS
The standard estimated delivery time on orders shipping to Canada is 7-10 days.
If you'd like an estimated delivery time on an order shipping to another destination, please get in touch via phone or email
International shipping time estimates give a general timeline of a parcel's ETA. However, when the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.
REFUSED SHIPMENTS
If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.
