Orders are shipped in bulk from our facility in Medellin,
Colombia once a week on Friday or Monday; approximately,
3 days transit to our warehouse in Miami with one day turn-around.
Transit times from Miami for ground and expedited
shipments(economy and standard) will vary depending on
your location but will fall within the ranges listed below.
Email info@clostudio.com for and questions or returns.
Shipping Method Delivery Time Range
STANDARD (free over $75) 1-5 business days
EXPEDITED 2-3 business days
OVERNIGHT Next business day
Once your order has shipped, tracking information is available on YOUR ACCOUNT and your email order confirmation has the link too. Remember, you won't see movement until it ships from Miami.
If you didn't receive the link, don't hesitate to get in touch via email (info@clostudio.com).
Currently, we accept Canadian and international orders directly via our site. There is free shipping on certain international orders, see at checkout for details.
CUSTOMS + DUTIES
Orders going to destinations outside of the US are shipped on a DDU (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs, and local sales taxes levied by the country you are shipping to).
DELIVERY ESTIMATES + POSSIBLE DELAYS:
The standard estimated delivery time on orders shipping to Canada is 7-10 days.
If you'd like an estimated delivery time on an order shipping to another destination, please get in touch via email info@clostudio.com.
International shipping time estimates give a general timeline of a parcel's ETA. However, when the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.
CLO studio
171 Madison Ave, #307
New York, NY 10016
If it doesn't fit, isn't right, or you just aren't totally in love with your new CLO item. Don't worry, we are here to help, just log in to your account at this link
We will gladly cover the
cost of shipping an exchange,
however customers cover the cost for refunds.
Follow the instructions and we
will send you your return label.
SALE pieces are not refundable.
