Orders are shipped from our warehouse in New York within 1-3 business days (Monday-Thursday, excluding major holidays). Transit time for ground shipments (economy and standard) will vary depending on your location but will fall within the ranges listed below.

Expedited shipping methods (such as FedEx 2nd Day and Next Day), ship the same day for in-stock orders placed by 1:00 pm EST.

Shipping Method                        Delivery Time Range

STANDARD                                  1-5 business days

EXPEDITED                                  2-3 business days

OVERNIGHT                                 Next business day on orders placed before 1 pm

FAQ Shipping and returns

Tracking Your Order

Once your order has shipped, tracking information is available on YOUR ACCOUNT and your email order confirmation has the link too.

If you didn't receive the link, don't hesitate to get in touch via email ( or phone (212-244-2414)

International Shipping

Currently, we accept Canadian and international orders directly via our site. There is free shipping on certain international orders, see at checkout for details.

Orders going to destinations outside of the US are shipped on a DDU (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs, and local sales taxes levied by the country you are shipping to).

The standard estimated delivery time on orders shipping to Canada is 7-10 days.

If you'd like an estimated delivery time on an order shipping to another destination, please get in touch via phone or email

International shipping time estimates give a general timeline of a parcel's ETA. However, when the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.

Return address

CLO intimo
245 East 40th street, 30E

New York, NY 10016


If it doesn't fit, isn't right, or you just aren't totally in love with your new CLO item. Don't worry, we are here to help, just log in to your account at this link

We gladly cover the cost of return and replacement shipping.

Follow the instructions and we will send you your return label.

SALE pieces are not refundable.


Use our easy portal to select your order and request your return.


Print your FREE return label and drop off your package to USPS location.


Once your return is received, we'll send out your exchange item or credit note, so you'll receive it as soon as possible!