Orders are shipped from our warehouse in New York within 1-3 business days (Monday-Thursday, excluding major holidays). Transit time for ground shipments (economy and standard) will vary depending on your location but will fall within the ranges listed below.

Expedited shipping methods (such as FedEx 2nd Day and Next Day), ship the same day for in-stock orders placed by 1:00 pm EST.

Shipping Method                        Delivery Time Range

STANDARD                                  1-5 business days

EXPEDITED                                  2-3 business days

OVERNIGHT                                 Next business day on orders placed before 1 pm

Tracking Your Order

Once your order has shipped, tracking information is available on the shipper’s website and we’ll supply you with that link.

If you didn't receve the link, don't hesitate to get in touch via email ( or phone (212-244-2414)

International Shipping

Currently, we accept Canadian and international orders directly via our site. There is free shipping on certain international orders, see at checkout for details.

Orders going to destinations outside of the US are shipped on a DDU (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs, and local sales taxes levied by the country you are shipping to).

The standard estimated delivery time on orders shipping to Canada is 7-10 days.

If you'd like an estimated delivery time on an order shipping to another destination, please get in touch via phone or email

International shipping time estimates give a general timeline of a parcel's ETA. However, when the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.

Return address

CLO intimo
245 East 40th street, 30E

New York, NY 10016

Return Policy

If it doesn't fit, isn't right, or you just aren't totally in love with new pieces, most items may be returned within 30 days of receipt.

If you want to talk about what didn't work (and why) we might be able to suggest a replacement, SALE pieces are not refundable.

Just get in touch with one of our customer care experts via email or phone (212-244-2414), and we can help you find something you love. 

If you are returning for a refund we will deduct the cost of the delivery on a free shipment; on a credit for a replacement, we will not charge for the original delivery.

How do I make a Return?